You can cancel the Service Agreements only according to the terms/policy of cancellation as stated and described on the Meteoraactivities platform. To avoid misunderstandings, for last-minute cancellations, which may represent significant losses for our Partners as well as changes you need to make (e.g. rescheduling the Activity date or changes in participants), these can be done through the form available in the "Contact us" section via the Meteoraactivities Platform, which must be made in a timely manner.

"Timely" means within the current cancellation period and may be subject to availability of the Activity. The decisive factor for timely cancellation is the timely receipt of notification from and to Meteoraactivities. If these conditions are met, we will issue a cancellation/change confirmation on behalf of the Supplier. This will serve as proof of cancellation/change and, therefore, must be kept.

We may notify you of changes or cancellations on behalf of the Supplier, especially if it's for a short period of time, via the phone number you have provided and by sending changes to your email address.

The following cancellation conditions apply unless otherwise specified in the activity descriptions:

a) If the cancellation is made more than 48 hours before the start of the activity - reservation, the customer is entitled to a full refund of the reservation price.

b) If the cancellation is made more than 24 hours but up to 48 hours before the start of the activity - reservation, the customer is entitled to 50% of the reservation price.

c) If the cancellation is made less than 24 hours before the start of the activity - reservation, no refunds are provided.

If the customer wishes to change the scheduled dates of an activity, if such modification is possible, it can be made through the Meteoraactivities platform in the "Contact us" section. We will contact the Partner to see if such a modification is feasible on your behalf. If the modification request is accepted by the Partner, a new booking confirmation will be issued and sent to you.

However, please note that Partners are not obliged to accept date or schedule changes. Furthermore, it may not be possible to make the change for various reasons that cannot be predicted in advance. These requests, if accepted, may be subject to additional charges, according to the specific terms and conditions of the Partners.

If the modification request is rejected, your request will be treated as a cancellation, according to the above policy.

Please contact us or the Partner as soon as possible if you are unable to attend the activity on the specified date. Partners and Meteoraactivities will make every effort to find the best solution to reschedule or postpone your activity.

A refund provided by the Supplier may be processed by the Supplier through us.