The website www.meteoraactivities.gr/com is an online booking platform and a web-based travel agency with the registration number MHTE: 07.27.E.70.00.00.838.0.1, based in Kalabaka, with VAT number 170345686 and Tax Office of Trikala. We are the managing entity of the Platform and bear the corresponding responsibility for it. We operate the Platform as an intermediary platform offering online tours, services, and activities from various local Partners - Activity Businesses, tour organizing offices (bus tours, bike tours, horse tours, etc.), car, bike, and motorcycle rental bookings, sightseeing tours, and other services. The MeteoraActivities electronic platform acts as an intermediary between you, the end user, and the Suppliers - Partners. Therefore, when you book an activity through the MeteoraActivities electronic platform, you are booking directly with the Supplier - Partner.

Usually, the tours offered by our Partners visit 1 to 3 monasteries depending on the tour (see each activity for details). To fully enjoy everything that the Meteora area has to offer, we recommend staying for at least 2 days.

To enter the monasteries, you must adhere to the dress code. Sleeveless clothing and shorts above the knee are prohibited for men, and women are required to wear long skirts. For women, skirts and shawls are available at the entrance of the monasteries if they do not already have such clothing.

The monasteries of Holy Trinity and Great Meteoron have over 300 steps. The monasteries of Rousanou, Varlaam, and St. Nicholas average around 140 steps. The monastery of St. Stephen is connected by a bridge, making it easier and more accessible.

Each monastery has an entrance fee of 3 euros per person. Children under 12 years old do not pay an entrance fee.

Although there is a two-way asphalt road, there are many reasons not to drive in Meteora. The roads are narrow and winding, making driving difficult and demanding. Additionally, the driver misses the opportunity to enjoy the scenery since they need to focus on the road. Parking is often scarce outside the monasteries, especially during the summer months, making the situation even more challenging. A good alternative is to join one of the many tours offered by our local Partners. This way, you can avoid the difficulties of driving and parking and enjoy the experience without stress.

From May to late October, it is difficult to find parking outside the monasteries of Great Meteoron, Varlaam, and St. Stephen, especially from 10:00 a.m. to 2:00 p.m., due to traffic congestion and limited parking spaces. To avoid problems, arrive before 9:00 a.m. or leave your car at the hotel and join the tours offered by our local Partners.

You can choose and book a service/activity through the MeteoraActivities platform online or by phone and receive your booking confirmation via email. For online booking, follow these steps: Find an activity, select the number of participants, a date, a start time, and a language (if available). Enter your details. Choose a payment method and complete the purchase. For phone booking: You can contact the call center at (+30) 2431141425.

Once your booking is confirmed, you will receive an email containing your voucher code, booking details, and other important information such as pickup location or meeting point, validity period, and contact details for both the activity provider and MeteoraActivities, in case you need any assistance with your booking. Please make sure to check your spam folder, as sometimes our email may end up there. If your booking was made with an incorrect email address or if you do not have access to your voucher, please notify us by phone or email. For urgent requests, feel free to call us or chat with us. Our contact details can be found on our website.

You can cancel Service Agreements only in accordance with the terms/cancellation policy as stated and described below. To avoid misunderstandings, last-minute cancellations, which may represent significant losses for our Partners, and changes you need to make (e.g., rescheduling the Activity date or changes in participants) can be made through the form available in the Contact Us section of the MeteoraActivities Platform and must be done in a timely manner. "Timely" means within the applicable cancellation period and may be subject to the availability of the Activity. The determining factor for timely cancellation is the timely receipt of the notice by and to MeteoraActivities. If these conditions are met, we will issue a cancellation/change confirmation on behalf of the Supplier. This will serve as proof of the cancellation/change and, therefore, must be kept. The following cancellation conditions apply unless otherwise specified in the activity descriptions: a) If the cancellation is made more than 48 hours before the start of the activity - booking, the customer is entitled to a full refund of the booking price. b) If the cancellation is made more than 24 hours but up to 48 hours before the start of the activity - booking, the customer is entitled to 50% of the booking price. c) If the cancellation is made less than 24 hours before the start of the activity - booking, no refund is provided. If the customer wishes to change the scheduled dates of an activity, if this modification is possible, it can be done through the MeteoraActivities platform in the "Contact Us" section. We will contact the Partner to see if such a modification is feasible on your behalf. If the modification request is accepted by the Partner, a new booking confirmation will be issued and sent to you. However, we point out that Partners are not obliged to accept changes to dates or schedules. Additionally, it may not be possible to make the change for various reasons that cannot be foreseen in advance. These requests, if accepted, may be subject to additional charges according to the specific terms and conditions of the Partners. If the modification request is rejected, your request will be treated as a cancellation in accordance with the above policy. Please contact us or the Partner as soon as possible if you cannot attend the activity on the scheduled date. The Partners and MeteoraActivities will make every effort to find the best solution to renew or postpone your activity. A refund granted by the Supplier can be processed by the Supplier through us.

In the unlikely event that the activity provider needs to cancel your booking, they will do their best to offer you an alternative date or time. We will contact you as soon as it is made known to us to propose solutions such as changing the time or date or transferring the booking to another partner/provider for the same time and date, provided there is availability. If no alternative solution is available or acceptable to you, we will, of course, fully refund your booking. If you have received an email from us confirming the cancellation, the refund will be processed automatically through the same payment method you used for the booking. You should see it in your account within 3-5 business days. If the activity provider has informed you of the cancellation of the booking and you have not yet received a confirmation email from us, please contact us.

You can find information about the meeting point in the email that will be sent to you after your booking is confirmed. If something is unclear, contacting the activity provider is the fastest way to get an answer. You can find their contact details on your voucher. We can also contact the activity provider on your behalf, but please note that this will take more time. Changes to the meeting point, pickup, or drop-off address are at the discretion of the activity provider and cannot be guaranteed. Please note that if they agree to your request, this change will not be reflected on your voucher or booking summary.

First, check the information about the meeting point listed in the email we sent you. Clicking on the Google Maps link will open directions to your meeting point. If you still cannot find the meeting point, call the activity provider. You can find their phone number on your voucher. If the activity provider does not answer, please contact us via phone or chat. Our contact details can be found on your voucher and on our website.

If you are running late to the meeting point or pickup location, please call the activity provider. You can find their phone number on your voucher. If the activity provider does not answer, please contact us via phone or chat. Our contact details can be found on our website. 15. The Driver/Guide Is Not Here. What Should I Do? Ensure you are at the correct meeting point or pickup location at the correct time. You should also check the phone number and email address you provided during booking to see if the activity provider has tried to contact you. Since your driver or guide may not carry the MeteoraActivities brand, look for the activity provider. If the activity provider does not answer, contact us via phone or chat. The contact details are in the email we sent you.

Make sure you are at the correct meeting or pickup location at the right time. You should also check the phone number and email address you provided at the time of booking to see if the activity provider has tried to contact you. Since your driver or guide may not carry the MeteoraActivities branding, please look for the activity provider's name instead. If the activity provider does not respond, contact us by phone or chat. You can find the contact details in the email we sent you.