Question 1

What MeteoraActivities Does

Accepted Answer

The website www.meteoraactivities.gr/com is an online booking platform and a web-based travel agency
with the registration number MHTE: 07.27.E.70.00.00.838.0.1, based in Kalabaka, with VAT number
170345686 and Tax Office of Trikala. We are the managing entity of the Platform and bear the
corresponding responsibility for it. We operate the Platform as an intermediary platform offering online
tours, services, and activities from various local Partners - Activity Businesses, tour organizing offices (bus
tours, bike tours, horse tours, etc.), car, bike, and motorcycle rental bookings, sightseeing tours, and other
services.
The MeteoraActivities electronic platform acts as an intermediary between you, the end user, and the
Suppliers - Partners. Therefore, when you book an activity through the MeteoraActivities electronic
platform, you are booking directly with the Supplier - Partner.

Question 2

How many monasteries can I visit in one day?

Accepted Answer

Usually, the tours offered by our Partners visit 1 to 3 monasteries depending on the tour (see each activity
for details). To fully enjoy everything that the Meteora area has to offer, we recommend staying for at
least 2 days.

Question 3

Are there dress codes for entering the monasteries?

Accepted Answer

To enter the monasteries, you must adhere to the dress code. Sleeveless clothing and shorts above the
knee are prohibited for men, and women are required to wear long skirts. For women, skirts and shawls
are available at the entrance of the monasteries if they do not already have such clothing.

Question 4

How many steps do the monasteries have?

Accepted Answer

The monasteries of Holy Trinity and Great Meteoron have over 300 steps. The monasteries of Rousanou,
Varlaam, and St. Nicholas average around 140 steps. The monastery of St. Stephen is connected by a
bridge, making it easier and more accessible.

Question 5

How much is the entrance fee for the monasteries?

Accepted Answer

Each monastery has an entrance fee of 3 euros per person. Children under 12 years old do not pay an
entrance fee.

Question 6

Can I drive to the monasteries or should I choose another means of transportation?

Accepted Answer

Although there is a two-way asphalt road, there are many reasons not to drive in Meteora. The roads are
narrow and winding, making driving difficult and demanding. Additionally, the driver misses the
opportunity to enjoy the scenery since they need to focus on the road. Parking is often scarce outside the
monasteries, especially during the summer months, making the situation even more challenging.
A good alternative is to join one of the many tours offered by our local Partners. This way, you can avoid
the difficulties of driving and parking and enjoy the experience without stress.

Question 7

Can I find parking outside the monasteries?

Accepted Answer

From May to late October, it is difficult to find parking outside the monasteries of Great Meteoron,
Varlaam, and St. Stephen, especially from 10:00 a.m. to 2:00 p.m., due to traffic congestion and limited
parking spaces.
To avoid problems, arrive before 9:00 a.m. or leave your car at the hotel and join the tours offered by our
local Partners.

Question 8

How to Make a Booking

Accepted Answer

You can choose and book a service/activity through the MeteoraActivities platform online or by phone and
receive your booking confirmation via email. For online booking, follow these steps:
Find an activity, select the number of participants, a date, a start time, and a language (if available).
Enter your details.
Choose a payment method and complete the purchase.
For phone booking:
You can contact the call center at (+30) 2431141425.

Question 9

Booking Confirmation and Voucher

Accepted Answer

Once your booking is confirmed, you will receive an email containing your voucher code, booking details,
and other important information such as pickup location or meeting point, validity period, and contact
details for both the activity provider and MeteoraActivities, in case you need any assistance with your
booking.
Please make sure to check your spam folder, as sometimes our email may end up there. If your booking
was made with an incorrect email address or if you do not have access to your voucher, please notify us by
phone or email.
For urgent requests, feel free to call us or chat with us. Our contact details can be found on our website.

Question 10

Cancellation and Booking Changes Policy

Accepted Answer

You can cancel Service Agreements only in accordance with the terms/cancellation policy as stated and
described below. To avoid misunderstandings, last-minute cancellations, which may represent significant
losses for our Partners, and changes you need to make (e.g., rescheduling the Activity date or changes in
participants) can be made through the form available in the Contact Us section of the MeteoraActivities
Platform and must be done in a timely manner.
"Timely" means within the applicable cancellation period and may be subject to the availability of the
Activity. The determining factor for timely cancellation is the timely receipt of the notice by and to
MeteoraActivities. If these conditions are met, we will issue a cancellation/change confirmation on behalf
of the Supplier. This will serve as proof of the cancellation/change and, therefore, must be kept.
The following cancellation conditions apply unless otherwise specified in the activity descriptions: a) If the
cancellation is made more than 48 hours before the start of the activity - booking, the customer is entitled
to a full refund of the booking price. b) If the cancellation is made more than 24 hours but up to 48 hours
before the start of the activity - booking, the customer is entitled to 50% of the booking price. c) If the
cancellation is made less than 24 hours before the start of the activity - booking, no refund is provided.
If the customer wishes to change the scheduled dates of an activity, if this modification is possible, it can
be done through the MeteoraActivities platform in the "Contact Us" section. We will contact the Partner to
see if such a modification is feasible on your behalf. If the modification request is accepted by the Partner,
a new booking confirmation will be issued and sent to you.
However, we point out that Partners are not obliged to accept changes to dates or schedules. Additionally,
it may not be possible to make the change for various reasons that cannot be foreseen in advance. These
requests, if accepted, may be subject to additional charges according to the specific terms and conditions
of the Partners.

If the modification request is rejected, your request will be treated as a cancellation in accordance with the
above policy. Please contact us or the Partner as soon as possible if you cannot attend the activity on the
scheduled date. The Partners and MeteoraActivities will make every effort to find the best solution to
renew or postpone your activity. A refund granted by the Supplier can be processed by the Supplier
through us.

Question 11

Cancellation by the Activity Provider

Accepted Answer

In the unlikely event that the activity provider needs to cancel your booking, they will do their best to offer
you an alternative date or time. We will contact you as soon as it is made known to us to propose solutions
such as changing the time or date or transferring the booking to another partner/provider for the same
time and date, provided there is availability. If no alternative solution is available or acceptable to you, we
will, of course, fully refund your booking.
If you have received an email from us confirming the cancellation, the refund will be processed
automatically through the same payment method you used for the booking. You should see it in your
account within 3-5 business days.
If the activity provider has informed you of the cancellation of the booking and you have not yet received a
confirmation email from us, please contact us.

Question 12

Where Can I Find Information About the Meeting Point for My Activity?

Accepted Answer

You can find information about the meeting point in the email that will be sent to you after your booking is
confirmed. If something is unclear, contacting the activity provider is the fastest way to get an answer. You
can find their contact details on your voucher. We can also contact the activity provider on your behalf, but
please note that this will take more time.
Changes to the meeting point, pickup, or drop-off address are at the discretion of the activity provider and
cannot be guaranteed. Please note that if they agree to your request, this change will not be reflected on
your voucher or booking summary.

Question 13

I Can't Find the Meeting Point. What Should I Do?

Accepted Answer

First, check the information about the meeting point listed in the email we sent you. Clicking on the Google
Maps link will open directions to your meeting point. If you still cannot find the meeting point, call the
activity provider. You can find their phone number on your voucher. If the activity provider does not
answer, please contact us via phone or chat. Our contact details can be found on your voucher and on our
website.

Question 14

I Am Late for My Activity. What Should I Do?

Accepted Answer

If you are running late to the meeting point or pickup location, please call the activity provider. You can
find their phone number on your voucher. If the activity provider does not answer, please contact us via
phone or chat. Our contact details can be found on our website.
15. The Driver/Guide Is Not Here. What Should I Do?
Ensure you are at the correct meeting point or pickup location at the correct time. You should also check
the phone number and email address you provided during booking to see if the activity provider has tried
to contact you. Since your driver or guide may not carry the MeteoraActivities brand, look for the activity
provider. If the activity provider does not answer, contact us via phone or chat. The contact details are in
the email we sent you.

Question 15

The driver/guide is not here. What should I do?

Accepted Answer

Make sure you are at the correct meeting or pickup location at the right time. You should also check the
phone number and email address you provided at the time of booking to see if the activity provider has
tried to contact you.
Since your driver or guide may not carry the MeteoraActivities branding, please look for the activity
provider's name instead.
If the activity provider does not respond, contact us by phone or chat. You can find the contact details in
the email we sent you.

FAQ